Execulink will be waiving overage fees for internet services for customers in both residential and business, as well as offering free previews on TV channels, including Disney and National Geographic until April 30th.
WOODSTOCK - Execulink Telecom is offering some relief for customers and employees through the COVID-19 pandemic.
CEO Ian Stevens says the company has announced rapid changes.
“The health and safety of our community and our people is paramount. In light of the recent developments concerning COVID-19, Execulink Telecom has made the decision to support social distancing by closing its public storefronts until further notice and encouraging our staff to work from home whenever possible.”
Execulink Telecom is taking extra COVID-19 safety measures and adjusted policies for customers.
They are waiving overage fees for Internet services until April 30th, 2020 for both residential and business customers, offering free previews on many of its TV channels, such as Disney and National Geographic until April 30th, 2020, arranging for shipping on necessary hardware returns and
exchanges, and assessing service calls on a case-by-case basis to best serve the customer and keep both customers and technicians safe.
The telecom provider is also encouraging its customers to take advantage of e-billing and pre-authorized payment options to reduce the risk of transmission or infection.
Execulink employees who are able to work from home are doing so and have been since March 16th.
Stevens says they want to thank customers during a difficult time.
“Thank you [to our customers] for your patience as we navigate this challenging time in our communities, both local and global. A big thank you to our employees, who have worked long and hard to ensure that we are in the best position we can possibly be to manage the impact of COVID-19 in our communities. I am proud to have such dedicated, caring people working with Execulink. We look forward to connecting with you face-to-face again one day soon. Until then, take care of yourselves and of each other. ”