So you have won a prize from 104.7 Heart FM.. now what? 

Where is 104.7 Heart FM Located?
We are at 223 Norwich Ave, right at the bend next to Rogers across from the JP/2 store. 

When is 104.7 Heart FM Open?
We are open Weekdays from 8:30am until 4:30 pm. If someone is not at the desk, please ring the bell and we will be right with you!

What do I need to bring in order to pick up my prize?
Our preference  is a valid Ontario driver's license, or that of another province. We will also take a Health Card, Age of Majority Card or other government  issued I.D. 

Can someone else pick up my prize?
No. In some cases we may allow it based on the case, please contact promotions to have this set up for you.

How long do I have to pick up my prize?
You have 30 days to claim your prize. We often hold prizes for 60 days if you can not make it in your 30 days, please contact us to have this set up. However some prizes expire and if your prize expires we do not make up the value. 

The announcer told me you would call when my prize is ready?
Yes! Chances are you have won Beat the Box Office tickets or tickets to a show that haven’t arrived yet! We do receive tickets in most cases 30 days before the show date. Sometimes it can be a few weeks, even a few months before we call, but we will! If you are un-sure or need to let us know about a different phone number, please contact promotions. 

Can you mail my prize?
As much as we love the mail system, it isn't always perfect. We don't mail prizes for the reason of they could be lost or stolen. You must pick up in person. 

Can you exchange my prize for the one I heard this morning?
No, we do not exchange prizes. Prizes are set for contests and we have exact numbers. 

Event Cancellation:
It sucks when the event is cancelled and it's really out of our control. We do not exchange or replace prizes if the event is cancelled and we are not responsible for expense incurred if the event is cancelled.

Awarding Prizes: 
When we award a prize it is final. Heart FM reserves the right to change the contest rules at any time. 

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Thank You for Listening to 104.7 Heart FM
Questions can be directed to promotions at 519-537-8400 ext. 228

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