Canadians looking for compensation for flight delays could be waiting for about a year.
Canadian air travelers seeking refunds for flight delays, cancellations and misplaced luggage will have to wait longer to get their money back.
Tom Oommen of the Canadian Transportation Agency says the organization is dealing with a large backlog of customer complaints as it looks to hire more facilitators to help resolve disputes.
The complaint backlog rose to over 15,300 in May with further increases in June, as the number of air travelers surged following two years of little demand.
Oommen says it usually takes about 19 days to resolve a dispute once it reaches a facilitator, but currently it's about a year before a file arrives on their desk.
He also notes most cases are from customers seeking refunds for flight delays and cancellations, as well as misplaced luggage.

Oxford County Receives Investment for Emergency Preparedness
New Canada-Ontario Partnership Focuses on Affordability
Interview with the Mayor - March 30th, 2026
Woodstock Has Two Easter Events This Week!
PJHL Playoff Recap - March 27th to March 29th
Applications Open for WAG Legacy Scholarship
A Busy April for Woodstock Chamber of Commerce
Avi Lewis Named Federal NDP Leader
OPP Runs 'Stay Focused' Campaign
Rec & Leisure Fair is Back
Oxford Stewardship Award Nominees Announced
United Way Thanks Community for Successful Campaign
Budget Supports Home Buying, Small Business
Impaired Driver Charged in Ingersoll
Scratch Ticket Turns into $50,000 for Woodstonian
Interview with the Warden - March 26th, 2026
WCI Captains/Veterans Basketball Game Returns!
Baxter Named PJHL Trainer of the Year
Ontario to Table 2026 Budget Today
UPDATE: Federal Offender Arrested in Kingston
Comments
Add a comment