Canadians looking for compensation for flight delays could be waiting for about a year.
Canadian air travelers seeking refunds for flight delays, cancellations and misplaced luggage will have to wait longer to get their money back.
Tom Oommen of the Canadian Transportation Agency says the organization is dealing with a large backlog of customer complaints as it looks to hire more facilitators to help resolve disputes.
The complaint backlog rose to over 15,300 in May with further increases in June, as the number of air travelers surged following two years of little demand.
Oommen says it usually takes about 19 days to resolve a dispute once it reaches a facilitator, but currently it's about a year before a file arrives on their desk.
He also notes most cases are from customers seeking refunds for flight delays and cancellations, as well as misplaced luggage.

Woodstock Will Name an Official Bird
The Community Challenge Set to Return
STAGES Presents: The Addams Family
Smile Cookies Raise Over $131,300 for Local Charities
Zorra Candidate Profile: Crystal Finch
UPDATE: Tornado Confirmed North of Belmont
Middlesex OPP Charge Woodstock Man
Ingersoll Man is $75,000 Richer
OPP Investigating Alcohol Theft in Ingersoll
Introducing the Heartbeat Lager!
DART Shining a Light on Strangulation
Norwich Candidate Profile - Jim Palmer
Sunrise Farms Expanding into Woodstock
Blandford-Blenheim Candidate Profile - Vanessa Hnat
Brant OPP Briefs - May 20th, 2026
Next Executive Director of United Way Oxford Revealed
Former YMCA Building to House Homelessness Support Centre
Trevor Birtch Trial Daily Recap - Case 2
Tornado & Severe Thunderstorm Warning Issued
PWHL Will Expand to San Jose
Comments
Add a comment