Next Generation 9-1-1 is a major upgrade to Canada’s emergency communication network
WOODSTOCK - The Woodstock Police are launching something new.
Today, Next Generation 9-1-1 is available for residents. It is a major upgrade to Canada’s emergency communication network, and is designed to improve how residents connect with emergency services when every second counts.
This service will help give better location accuracy for 9-1-1 calls, faster sharing of critical information with emergency responders, improved coordination between police, fire, and paramedics, enhanced emergency response as future digital capabilities become available, and a safer and more connected emergency communication network.
Woodstock Police Chief Nick Novacich says it's an important step forward in emergency communications and public safety for the community.
"The safety of our community is always our top priority. Next Generation 9-1-1 will help ensure that when someone calls for help, emergency responders have access to more accurate and timely information. This technology supports faster, more informed responses and strengthens public safety in Woodstock."
The Ontario government has provided more than $3.2 million since 2022 to support Woodstock Police Services’ transition to Next Generation 9-1-1.
The launch of Next Generation 9-1-1 does not change how residents call 9-1-1. In an emergency, the public should continue to dial 9-1-1 as they normally would.

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